Account & Data Deletion
You can delete your Lineup account and its associated data at any time, directly from the app. This page explains how, what gets deleted, and what we may retain.
Delete your account from the app
This works in both Lineup (customer) and Lineup Biz (barber):
- Open the app and go to the Profile tab.
- Scroll to the bottom and tap Delete account.
- Confirm. Your account and data are removed and you are signed out.
What gets deleted
When you delete your account, we permanently remove the personal data tied to it, including:
- Your profile (name, email, phone number, and profile photo).
- Your login and authentication record.
- Your appointments, reviews, shortlists, loyalty points, and notifications.
- For barbers: your business profile, services, working hours, blocked times, promotions, and portfolio photos.
What we may keep, and for how long
We may retain a limited amount of information where we are legally required to, or where it is necessary for legitimate purposes such as tax and accounting records, fraud prevention, or resolving disputes. This data is kept only as long as required and is then deleted. We do not use retained records to re-create your account or contact you for marketing.
If you can't access the app
If you are unable to sign in to delete your account yourself, email support@gotlineup.com from the email address on your account and ask us to delete it. We will verify your request and complete the deletion within 30 days.
Questions
For anything related to your data, see our Privacy Policy or contact support@gotlineup.com.