Support
Need a hand with Lineup (the customer app) or Lineup Biz (the app for barbers)? Reach out any time — most questions are answered below, and you can always email us directly.
Email support
support@gotlineup.comWe typically respond within 1–2 business days. To help us resolve your issue faster, please include your account email, which app you're using (Lineup or Lineup Biz), your device and iOS version, and a short description of what happened.
Common questions
How do I create an account?
Download Lineup (customers) or Lineup Biz (barbers) from the App Store, open the app, and sign up with your email or with Sign in with Apple or Google. Customers can also browse a barber's booking page without an account.
How do I book an appointment?
In the Lineup customer app, search for a barber near you, choose a service and an available time, and confirm your booking. Your barber will confirm, decline, or propose a new time, and you'll be notified of any updates.
How do payments work?
Payment for haircuts and services is made in person, directly between you and your barber. Lineup does not collect or process payment for appointments.
I'm a barber — how does the subscription work?
Lineup Biz offers a subscription that unlocks the barber tools. It's purchased and billed through your Apple App Store account, including any free trial. You can view, manage, or cancel your subscription any time from Settings → Apple ID → Subscriptions on your device.
I'm not receiving notifications.
Make sure notifications are enabled for the app in Settings → Notifications on your device, and that you're signed in. If they're still not arriving, email us and we'll take a look.
I forgot my password.
On the login screen, choose Forgot password to receive a reset link by email. If you signed up with Apple or Google, sign in using that same provider.
How do I delete my account and data?
You can delete your account and associated data at any time from within the app under Profile → Delete account, or follow the steps on our Account & Data Deletion page.
How do I report a problem or a barber?
Email support@gotlineup.com with the details and we'll investigate. For anything urgent or safety-related, please contact your local authorities.
Still need help?
Email us at support@gotlineup.com and we'll get back to you as soon as we can.