Terms of Service
These terms govern your use of Lineup (the customer app) and Lineup Biz (the app for barbers), together "the apps" or "the service." By creating an account or using the apps, you agree to these terms. If you do not agree, do not use the apps.
1. Who can use Lineup
You must be at least 18 years old, or the age of majority in your region, to create an account. You are responsible for the accuracy of the information you provide and for keeping your account credentials secure.
2. What Lineup does
Lineup is a platform that connects customers with independent barbers for booking appointments. Lineup is not a party to the appointment itself and does not provide barbering services. Barbers are independent providers responsible for the services they offer, their pricing, their availability, and their conduct.
3. Accounts
- You may register with an email and password or with Google Sign-In.
- An email may be registered as either a customer or a barber, not both at once.
- You are responsible for all activity that happens under your account.
- You may delete your account at any time from Profile → Delete account.
4. Bookings, cancellations, and no-shows
- Booking a barber through the app is a request to that barber, who may confirm, decline, or propose a new time.
- Customers should cancel in good time if they cannot attend. Barbers may track no-shows.
- Cancellation, no-show, and rescheduling policies are set and enforced by individual barbers. Lineup is not responsible for those policies or their outcomes.
5. Payments
Payment for haircuts and services is made in person directly between the customer and the barber. Lineup does not collect or process payment for those services. Any promo codes, discounts, or loyalty rewards are honored at the barber's discretion at the time of the in-person payment.
If a paid subscription is offered to barbers within Lineup Biz, it is purchased and billed through the Apple App Store or Google Play under their terms. Subscription management, renewals, and cancellations are handled through your app-store account.
6. Your content
You may upload content such as profile photos, portfolio images, business details, and reviews. You retain ownership of your content. By uploading it, you grant Lineup a non-exclusive, worldwide license to host, display, and use it solely to operate and promote the service. You are responsible for ensuring you have the rights to any content you upload, and that it is lawful and not misleading.
7. Acceptable use
You agree not to:
- Use the apps for any unlawful, harmful, or fraudulent purpose.
- Harass, abuse, or harm other users or barbers.
- Post false, misleading, infringing, or offensive content or reviews.
- Interfere with, reverse-engineer, or attempt to disrupt the apps or their security.
- Access the apps using automated means except as expressly permitted.
8. Reviews
Reviews must reflect genuine experiences. We may remove content that violates these terms or that we reasonably believe is fake, abusive, or unlawful.
9. Intellectual property
The apps, including their design, software, and trademarks, are owned by Lineup and protected by law. These terms do not grant you any right to use Lineup's branding without permission.
10. Disclaimers
The apps are provided "as is" and "as available," without warranties of any kind, whether express or implied. Lineup does not warrant that the service will be uninterrupted, error-free, or that barbers will perform as expected. You use the apps and engage barbers at your own risk.
11. Limitation of liability
To the maximum extent permitted by law, Lineup will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from the conduct of barbers or customers, missed or unsatisfactory appointments, or your use of the apps.
12. Termination
You may stop using the apps and delete your account at any time. We may suspend or terminate access if you violate these terms or use the apps in a way that harms other users or the service.
13. Changes to these terms
We may update these terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the updated terms.
14. Contact
Questions about these terms? Email support@gotlineup.com.