Privacy Policy
This policy explains what information Lineup collects, why we collect it, and the choices you have. It covers both Lineup (the customer app) and Lineup Biz (the app for barbers), together referred to as "the apps."
1. Who we are
Lineup is a booking platform that connects customers with barbers. Customers browse barbers, book appointments, and pay in person. Barbers manage their services, availability, clients, and profile. If you have any questions about this policy, contact us at support@gotlineup.com.
2. Information we collect
Information you provide
- Account details — name, email address, phone number, and password (passwords are stored hashed by our authentication provider; we never see them).
- Profile photo — an image you choose from your photo library, if you set one.
- Barber profile (Lineup Biz) — business name, business address/location, services and pricing, working hours, and portfolio photos you upload.
- Bookings and activity — appointments, reschedules, cancellations, reviews and ratings, shortlisted barbers, loyalty points, and promo-code usage.
Information collected automatically
- Precise location — with your permission, the customer app uses your device location to find barbers near you and calculate distances. Location is used only while the app is in use; we do not track your location in the background. You can deny or revoke this permission at any time in your device settings.
- Push notification token — if you enable notifications, we store a device token so we can send you booking updates and reminders.
- Basic device and diagnostic data — limited technical information needed to operate the app and diagnose errors.
Information from third parties
- Google Sign-In — if you sign in with Google, Google shares your name and email address with us so we can create or access your account.
- Sign in with Apple — if you sign in with Apple, Apple shares your name and an email address (which may be a private relay address) with us so we can create or access your account.
3. How we use your information
- Create and manage your account and role (customer or barber).
- Enable bookings, scheduling, reviews, shortlists, loyalty, and promo codes.
- Show nearby barbers and accurate distances (customer app).
- Send booking confirmations, reminders, and status updates via push notifications.
- Maintain security, prevent fraud and abuse, and comply with legal obligations.
- Improve and troubleshoot the apps.
When you book an appointment, the customer and barber involved can see each other's name, profile photo, and the contact details needed to coordinate the appointment (for example, a phone number). We share this only between the two parties to a booking.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Payments
Payment for haircuts and services happens in person between customer and barber. Lineup does not process or store card or payment details for those services. If a paid subscription is offered to barbers, it is billed through the Apple App Store or Google Play, and their respective terms and privacy policies apply to that transaction.
5. Service providers we share data with
We rely on a small number of reputable, industry-standard providers to run the apps — including services for cloud hosting and database storage, authentication and sign-in, address and location lookup, subscription billing, and push notification delivery. These providers process data only on our behalf and only as needed to operate the service.
We may also disclose information if required by law or to protect the rights, safety, and security of our users and the service.
6. Data retention
We keep your information for as long as your account is active. When you delete your account, we delete your personal data as described in our Account & Data Deletion page, except where we are required to retain limited records to comply with legal, tax, or accounting obligations.
7. Your rights and choices
- Delete your account and data — in the app, go to Profile → Delete account. See Account & Data Deletion for details.
- Access and correction — you can view and edit most of your information directly in the app.
- Permissions — you control location, photos, and notification access in your device settings.
- Requests — to exercise any privacy right, email support@gotlineup.com.
8. Children
The apps are not directed to children. We do not knowingly collect personal information from children under 13 (or the minimum age required in your region). If you believe a child has provided us information, contact us and we will delete it.
9. Security
We use industry-standard measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.
10. International users
Your information may be processed and stored in countries other than your own, including where our service providers operate. We take steps to ensure your data is handled consistently with this policy wherever it is processed.
11. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app.
12. Contact
Questions or requests? Email support@gotlineup.com.